RETURN POLICY

• Return requests for “damaged items on delivery” or “missing items” must be made within 12 hours of receiving the merchandise.
• To return an item, please call our Customer Care Center at +971 67413500
• The product must be returned with the original packaging, sealed, and unopened.
• Customers can request a return within 3 days of receiving the product(s).
• After 3 days of delivery, products will only be repaired as per the Repair Policy.
• Physically damaged or missing products will only be considered if reported at the time of delivery.
• The refund amount applies only to the product price; shipping and payment processing fees are non-refundable.
• If a coupon, discount, or special offer was part of the original order, the refunded amount will be adjusted accordingly.

Return Process

• To return an item, please call our Customer Care Center at +971 67413500
• All returned items must be in AS SOLD CONDITION, in their original box, and must include all packing material, blank warranty cards, manuals, and accessories.
• Goods must be complete, unused, and in ‘AS NEW’ condition as received. Opened boxes cannot be returned.
• The invoice must be included with the return. If the goods are defective, specify the defect on a separate sheet of paper and attach it along with the invoice.
• Do NOT write or mark anywhere on the product’s factory packing (carton) or the product itself.
• The product must be returned to our Returns Department either by yourself or via courier.
• Delivery charges for returning an item(s) must be paid by the customer.
• Once CCTVINUAE receives the product, it will be sent for inspection.